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THINKING OF YOU

At Sol y Mar Hoteles we work thinking about the security and wellbeing of our guests, therefore, we ask for your cooperation and compromise for the respect of the following special coexistence rules and prevention measures of contagion of COVID-19:

  • Frequent hand wash/hygiene, especially when accessing common areas (Ball Rooms, restaurants, bars…). You have at your disposal hydroalcoholic disinfectant gel at different points inside our facilities.
  • Use the internal area of your elbow to cover your mouth/ nose when coughing / sneezing, or use disposable tissues and wash your hands afterwards.
  • Avoid touching your mouth, nose or eyes in public spaces.
  • Use the covered paper bins that you will find in different areas of the hotel to dispose all the disposable hygiene and protection (masks, gloves, tissues…)
  • The adults will be held responsible for the compliance of these norms by the children under their supervision
  • In face of experiencing first signs compatible with COVID-19 (coughing, fever, or difficulty to breath) or if you have already been diagnosed with this disease:
    • Must minimize social contacts and constantly wear a mask and wash your hands frequently for 10 days after the onset of symptoms.
    • Ask for information at Reception about medical assistance and diagnosis units.
    • Do not use the facilities and services for which the use of the mask is not compatible, such as restaurants, bars, swimming pools or Spas.
    • For meals, you can use ask for room service, Reception will inform you about it.
    • Our staff is at your disposal to clarify any doubts and offer the information needed.

Sol y Mar Hoteles reserves the right to change the internal rules to comply with any modifications on the regulations in force.

With your help we will be able to accomplish your wishes and enjoy a safe and happy vacation!!

As a CLIENT, you agree to comply with the established measures, as well as the use of the means that are considered mandatory or recommended during your stay in the establishment, both by law and by the sanitary hygiene protocol approved by the establishment. As CLIENT, you assume all the consequences of your breach in terms of preventive measures, being informed that such breach may lead to the immediate termination of your accommodation contract, cancelling your stay without the right to any refund.

You are informed that in the event that you are a suspected or a positive case of Covid19, or have been a direct contact of another positive case of Covid19, all the expenses derived from the prolongation of your stay, the need for additional rooms, the extension of the contracted board basis or special transport needs that you may have, will be at your expense unless you have contracted an insurance for yourself or third parties to cover these risks and their derived expenses, in which case the cost incurred for reimbursement may be derived from that insurance.

All the specifications, obligations and consequences derived from compliance with all security measures extend to all persons, including minors, who are part of the family unit that occupies this accommodation unit.