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PRIVACY POLICY AND GENERAL CONDITIONS

1.- Personal data protection

CONSTRUCCIONES Y SERVICIOS SOL Y MAR S.L.U (CIF: B46077889) and TRADIA HOTEL S.L.U (CIF: B54929138), both with social address in C/ Benidorm, 1 – 03710 Calpe (Alicante) agree to comply with the current legislation concerning the Processing of Personal Data by automated means,  in particular the Spanish Organic Law 15/99 on the Protection of Personal information of 13th  December (hereinafter LPD). The following privacy policy Tradia Hotel S.L.U. and Suitopia Hotel S.L. inform their clients of the following points:

CONSTRUCCIONES Y SERVICIOS SOL Y MAR S.L.U and TRADIA HOTEL S.L.U with the purpose of carrying out the services offered, through www.granhotelsolymar.com, www.suitopiahotel.com, www.apartamentosdelmar.com and www.solymarhoteles.com as well as offering personalized products and services, thus improving the commercial relationship, and managing the requests made by our clients, will treat their clients’ personal information in an automated manner and respect the purposes specified above.

CONSTRUCCIONES Y SERVICIOS SOL Y MAR S.L.U  and TRADIA HOTEL S.L.U  guarantee their responsibility for files and state that they are duly declared and registered in the Spanish Registro General de la Agencia de Protección de Datos, being the data base available in the following website (http://www.agpd.es)

CONSTRUCCIONES Y SERVICIOS SOL Y MAR S.L.U  and TRADIA HOTEL S.L.U inform the client of his/her  rights of: access, rectification, deletion and opposition, directing his/her communication in writing to the appropriate service:

Client Service. Quality Department (Ref: Data Protection): Calle Benidorm, 3 – Calpe-03710-Alicante

1.2. Book on-line

By completing the Online Booking form, each guest agrees with, and authorizes CONSTRUCCIONES Y SERVICIOS SOL Y MAR S.L.U  and TRADIA HOTEL S.L.U to use and treat by automated means the personal data supplied, in order to proceed with the requested booking and to carry out a personalized offer of products and services and to improve and enhance the commercial relationship with our clients.  As well as, to transfer this data to the companies forming CONSTRUCCIONES Y SERVICIOS SOL Y MAR S.L.U, TRADIA HOTEL S.L.U, and associated with the following sectors: tourism, leisure, restaurant industry, hotels, travel agencies, aviation, car rental, in addition to the timeshare properties, both inside and outside of Spain, for the aforementioned purposes. The client who makes a booking is also advised that his/her personal data and booking details will be transferred to the companies that intervene in the arrangement of the booking and/or travel, regardless of the country in which these companies are situated. It being possible to transfer internationally the data, with the exclusive purpose of managing the reservation and guarantee the execution of the same

1.3. Booking conditions, services and cancellations.

CONSTRUCCIONES Y SERVICIOS SOL Y MAR S.L.U  and TRADIA HOTEL S.L.U reserve the right to change the opening hours of any facility of the resort for operating or production reasons.

Bookings are protected by the provisions of the Spanish Royal Decree on the bookings and prices in tourist establishments in the Valencian Community of 11 February 19/1997 (at your disposal on www.docv.gva.es/portal/ficha_disposicion_pc.jsp?sig=0406/1997&L=1), with the exception of that which has been accepted in this document, in accordance with the stipulated agreement to the reduction of any cancellation fees incurred.  Cancellation will incur the following fees:

APARTAMENTOS DEL MAR 

  • Cancellations made between 15 and 7 days prior to the date of arrival will incur a charge of a 3 night accommodation fee.
  • Cancellations made between 6 and 1 days prior to the date of arrival will incur a charge of a 5 night accommodation fee.
  • No-show in the Hotel will incur a charge of a 7 night accommodation fee as maximum.

For reservations made from 22/04/2020:

  • Cancellations made between 5 and 2 days prior to the arrival will incur a charge of a 1 night accommodation fee.
  • Cancellations made the day prior to the arrival will incur a charge of a 2 night accommodation fee.
  • No-show in the Hotel will incur a charge of a 3 night accommodation fee.

GRAN HOTEL SOL Y MAR

  • Reservations cancelled between 3 days before arrival at the hotel: no charge.
  • Reservations cancelled 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’ expenses.

SUITOPIA SOL Y MAR SUITES HOTEL

  • Cancellations made between 5 and 2 days prior to the arrival will incur a charge of a 1 night accommodation fee.
  • Cancellations made the day prior to the arrival will incur a charge of a 2 night accommodation fee.
  • No-show in the Hotel will incur a charge of a 3 night accommodation fee.

SUITOPIA SOL Y MAR SUITES HOTEL “APARTMENT CONCEPT”

Stays from 01/05/2020 to 22/10/2020:

  • Cancellations made between 5 and 2 days prior to the arrival will incur a charge of a 1 night accommodation fee.
  • Cancellations made the day prior to the arrival will incur a charge of a 2 night accommodation fee.
  • No-show in the Hotel will incur a charge of a 3 night accommodation fee.

Stays from 23/10 ro 30/04:

  • Cancellations made between 15 and 7 days prior to the date of arrival will incur a charge of a 3 night accommodation fee.
  • Cancellations made between 6 and 1 days prior to the date of arrival will incur a charge of a 5 night accommodation fee.
  • No-show in the Hotel will incur a charge of a 7 night accommodation fee as maximum.

If due to technical issues or malfunction, our website displays mistaken or incorrect prices, the hotel reserves the right to not confirm the booking and notify the guest within less than 96 hours.

Best price guaranteed protection will be applied to the general prices of sale, not to eventual agreements between companies thanks to special conditions between groups outside the hotel chain.

*100% of the amount of the New Year’s Eve Gala, as a non-refundable guarantee amount, in any of our establishments, must be paid 30 days in advance, otherwise it will be cancelled. Our team will contact you when the date arrives.

1.4. Register in the distribution list Offers and Promotions

CONSTRUCCIONES Y SERVICIOS SOL Y MAR S.L.U  and TRADIA HOTEL S.L.U informs you that your email will be registered in an automated file (distribution list) in order to supply you, by email, information about our latest news and special offers

2.- Confidentiality

CONSTRUCCIONES Y SERVICIOS SOL Y MAR S.L.U  and TRADIA HOTEL S.L.U guarantee that your personal data will be treated in confidence and not be shared with any third party. This excludes those parties already agreed to in this document.

CONSTRUCCIONES Y SERVICIOS SOL Y MAR S.L.U  and TRADIA HOTEL S.L.U guarantee that your personal data will be confidentially processed, and that the server where it is stored and processed will comply with the security measures established by the Spanish law on data protection.

Other Conditions Sol y Mar Hoteles:

On arrival at the hotel and the presentation of the invoice, the total amount must be paid. The client is asked to present his/her credit card as a guarantee and, a maximum credit of €500 for extra expenses will be available.  Bookings for full board include lunch on the first day and breakfast on the last day; if on the day of arrival the customer does not take lunch, it is necessary to inform the hotel at the number 96 583 17 62, 24 hours prior to arrival, in order to change this service; Bookings for half board include dinner and breakfast.  Any change in the dinner or lunch services must be made 24 hours before.  The restaurant offers a buffet for breakfast and buffet or menu for lunch and/or dinner (according to the season).  The amount of payment of your reservation will be made on the day of arrival at the hotel, during the check-in.  If you travel with your vehicle, the hotel offers you the possibility of parking a few minutes in  front of the Hotels main entrance, in an authorised area, in order to make it easier to unload your luggage. We also inform you that we have an agreement for our clients with the parking area situated within the same building with direct access to the hotel reception. If you use this service, please do not forget to present your ticket at the reception desk before collecting your vehicle from the parking, in order to have it stamped.

Gran Hotel Sol y Mar:

For booking of Wellness, Gastronomy and Latin Packages (that include a SPA session), it is compulsory to book the SPA session in advance on the telephone number 96 583 51 40.  Do not forget to book your lunch in advance in the Gastronomy Packages at the number 96 587 50 55.

 Apartamentos del Mar:

The cleaning service of the apartment is not included.

Suitopia Apartment Concept:

For booking of Wellness and Gastronomy Packages (that include a SPA session in Thalassian Suitopia Spa), it is compulsory to book the SPA session in advance on the telephone number 865751114. Access for children under 4 years old is prohibited to the Thalasso SPA. For Gastronomy Packages it is compulsory to book your lunch in the gastronomic restaurant Abis prior to your arrival on the number 96 587 50 55.  The use of the kitchen has a supplement.  The cleaning service of the kitchen is not included, independently of the meal option chosen.  Bookings with “Suitopia Apartment Concept” do not include a room cleaning service.  This is a special price for the option “apartment with kitchen for minimum stays of 7 nights”.  Delivery of clean towels and bed linen once a week.  To be changed by the client.

At Sol y Mar Hotels, we prioritise the safety and well-being of all our customers. As such, we ask for your collaboration and commitment to respecting the following special rules for coexistence and contagion prevention measures for COVID-19:

  • Wash/disinfect your hands frequently, particularly when accessing shared areas (lounges, restaurants, cafes, etc.). There is disinfectant hydroalcoholic gel available at various points within our facilities.
  • Use the inside of the elbow to cover your mouth/nose when coughing or sneezing, or use disposable tissues and wash your hands afterwards.
  • Avoid touching your mouth, nose or eyes in public spaces.
  • Use the bins provided at various points around our facilities to throw away all disposable hygiene and protection materials (masks, gloves, disposable tissues, etc.).
  • Observe social distancing with people other than family or friends who you’re travelling with.
  • Avoid greetings that involve physical contact (hugs, kisses, etc.).
  • Respect the established capacities in common areas, especially those where there is no physical control by the establishment (elevators, lounges, etc.).
  • Respect the timetables and other rules set out by the establishment in order to comply with the permitted capacities. These are indicated on the signage available in our facilities. Please ask our staff if you require more information.
  • Respect the interpersonal distances established at customer service points, restaurant entrances, buffets, etc.
  • Respect the signs that establish safety routes or distances, as well as the closure of some spaces.
  • Do not remain in the room when cleaning, maintenance or repair services are being carried out.
  • At the first sign of any symptoms related to COVID-19 (fever, cough or respiratory distress):
  • Self-isolate in your room (those affected and staying together)
  • Inform the establishment of the situation by telephone (reception/customer service)

In accordance with these security and prevention measures, the restaurant and entertainment services will be subject to special rules:

In compliance with the current legal regulations and the instructions of the Ministry of Health regarding the reduction of capacity by the Covid-19, we have been forced to create different shifts for the use and enjoyment of the dining rooms and swimming pools.

You can preferably, book your breakfast, lunch and/or dinner shifts according to your booked regime and it will be for your whole stay. If you wish to make any changes, you can do so at the hotel reception upon your arrival, according to availability.

The swimming pool is reserved 24 hours in advance and daily, so you can book the pool on the day of your arrival the day before.
The shifts that you book need you to be present at the time marked. Once you have booked you will receive a confirmation email which you may be asked to check if necessary.

We recommend that you book as soon as possible to increase your choice as they are subject to availability. You only need the locator and name and surname of your reservation.

Breakfast Service: This is now offered in two different rooms with established timetables. As such, this service is subject to mandatory reservation. Reservations for your entire stay can be made upon arrival at the establishment and are subject to availability, i.e. each sitting will be closed once full and you will then have to reserve available spaces for the next sitting.

Lunch and Dinner Service:

  • Gran Hotel Sol y Mar: Due to the lack of demand for the menu service, it has been dispensed with. Now, Gran Hotel Sol y Mar only serves Assisted Buffet, as long as occupancy permits. If not, a menu will be served.
  • Suitopia Sol y Mar Suites Hotel: You can choose between Menu or Assisted Buffet.

These services are subject to mandatory reservation. Reservations for your entire stay can be made upon arrival at the establishment and are subject to availability, each sitting will be closed once full and you will then have to reserve available spaces for the next sitting.

Room Service: You can opt to receive the menu of the day available for lunch and dinner in your room. If you choose to do so, please make sure to cancel your dining room reservation so that other customers can have that space.

Outdoor Swimming Pool: In order to comply with safety distances, the available number of sun-loungers has been reduced. We have established shifts in order to ensure that the largest number of customers possible can enjoy the facilities. Therefore, use of the pool is subject to mandatory reservation. Water games are available in the Suitopía pools and can be used according to the instructions established on the signage provided by our staff.

Spa: The water circuit, aesthetic treatments, and massages are all subject to prior reservation at the Spa reception.

Gym: The gym is subject to prior reservation at the Spa reception.

Entertainment: All entertainment activities have been designed to comply with the protection measures, in particular to respect the safety distances and reduce the handling of materials. Please comply with all instructions from our entertainers, respect the timetables established, and sign up for activities that require prior booking.

Our staff is at your disposal to answer any questions and provide additional information.

Sol y Mar Hotels reserves the right to modify all timetables and service hours due to internal operations, as well as to comply with any possible modifications to the current regulations.

With your help, we can exceed your expectations for Summer 2020, and ensure you can enjoy a happy, safe holiday!

 

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