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GENERAL CONDITIONS

Conditions of reservations, services and cancellations.

A maximum of 4 rooms can be booked by the same owner or payer. Sol y Mar Hoteles reserves the right to cancel, with prior notice, if this maximum is exceeded.

Sol y Mar Hoteles works with dynamic rates, so, according to criteria, prices may vary.

Sol y Mar Hoteles reserves the full right to modify the timetables for the use and enjoyment of the different facilities of the establishment for operational or production reasons without prejudice to the same.

Due to the exceptional circumstances caused by the COVID-19 pandemic, the hotel reserves the right to cancel reservations up to 7 days prior to arrival, notifying the client in writing with the data provided by the same and without any prejudice to the hotel if for any reason the hotel is forced to remain closed due to situations arising from the COVID-19 pandemic.

To cancel or modify your reservation:

  • Call us at 965 83 17 62.
  • Send us an email with acknowledgement of delivery to info@solymarhoteles.com. This email will be sufficient for cancellation, if it has been received in time and form.

Bookings are protected by the provisions of the Spanish Royal Decree on the bookings and prices in tourist establishments in the Valencian Community of 11 February 19/1997 (at your disposal on www.docv.gva.es/portal/ficha_disposicion_pc.jsp?sig=0406/1997&L=1), with the exception of that which has been accepted in this document, in accordance with the stipulated agreement to the reduction of any cancellation fees incurred.  Cancellation will incur the following fees.

If our security protocols do not convince you (discounting only the services consumed) we will refund your money.

APARTAMENTOS DEL MAR 

For reservations with stay until 01/02/2022:

  • Reservations cancelled 3 days before arrival at the hotel: no charge.
  • Reservations cancelled 2 days before arrival: 3 night’s charge.
  • Reservations cancelled 1 day before arrival: 5 night’s charge.
  • No show: 7 nights’s charge.

For reservations with stays from 02/02/2022:

  • Reservations cancelled 6 days before arrival at the hotel: no charge.
  • Reservations cancelled between 5 and 2 days before arrival: 3 night’s charge.
  • Reservations cancelled 1 day before arrival: 5 night’s charge.
  • No show: 7 nights’s charge.

GRAN HOTEL SOL Y MAR

For reservations with stay until 01/02/2022:

  • Reservations cancelled 3 days before arrival at the hotel: no charge.
  • Reservations cancelled 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’s charge.

For reservations with stays from 02/02/2022:

  • Reservations cancelled 6 days before arrival at the hotel: no charge.
  • Reservations cancelled between 5 and 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’ charge.

SUITOPIA SOL Y MAR SUITES HOTEL

For reservations with stay until 01/02/2022:

  • Reservations cancelled 3 days before arrival at the hotel: no charge.
  • Reservations cancelled 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’s charge.

For reservations with stays from 02/02/2022:

  • Reservations cancelled 6 days before arrival at the hotel: no charge.
  • Reservations cancelled between 5 and 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’ charge.

If due to technical issues or malfunction, our website displays mistaken or incorrect prices, the hotel reserves the right to not confirm the booking and notify the guest within less than 96 hours.

Best price guaranteed protection will be applied to the general prices of sale, not to eventual agreements between companies thanks to special conditions between groups outside the hotel chain.

*100% of the amount of the New Year’s Eve Gala, as a non-refundable guarantee amount, in any of our establishments, must be paid 30 days in advance, otherwise it will be cancelled. Our team will contact you when the date arrives.

On arrival at the hotel and the presentation of the invoice, the total amount must be paid. The client is asked to present his/her credit card as a guarantee and, a maximum credit of €500 for extra expenses will be available. The amount of payment of your reservation will be made on the day of arrival at the hotel, during the check-in.

Bookings for full board include lunch on the first day and breakfast on the last day; if on the day of arrival the customer does not take lunch, it is necessary to inform the hotel at the number 96 583 17 62, 24 hours prior to arrival, in order to change this service.

Half board bookings include Breakfast and Dinner or Breakfast and Lunch (depending on your contracted booking).

You can change the service from dinner to lunch or lunch to dinner, always subject to availability, with 24 hours notice or upon arrival at Reception.

The restaurant offers buffet for breakfast and buffet or menu for lunch and/or dinner (depending on the season).

Drinks are not included in Half Board and Full Board.

 If you travel with your vehicle, the hotel offers you the possibility of parking a few minutes in  front of the Hotels main entrance, in an authorised area, in order to make it easier to unload your luggage. We also inform you that we have an agreement for our clients with the parking area situated within the same building with direct access to the hotel reception. If you use this service, please do not forget to present your ticket at the reception desk before collecting your vehicle from the parking, in order to have it stamped.

Gran Hotel Sol y Mar:

  • For bookings of the Wellness Getaway which includes a Thermal Circuit it is compulsory to book it in advance at Spa Edén on the number 96 583 51 40.
  • For bookings of Gastronomic Getaway that includes a Thermal Circuit it is compulsory to book it in advance at Spa Edén on 96 583 51 40. And, a Lunch at ABISS Restaurante GastroBarra, on 965 83 17 62.
  • For bookings that include massages at the Eden Spa, please book in advance on 96 583 51 40.

Suitopia · Sol y Mar Suites Hotel:

  • For bookings of the Wellness Getaway which includes a Marine Circuit in Thalassian Suitopía Spa, it is compulsory to book it in advance at the number 865751114. The Thalassian Spa is not available for children under 4 years of age.
  • For reservations of the Gastronomic Getaway that includes a Marine Circuit in Thalassian Suitopía Spa, it is necessary to book it in advance at the number 865751114. Children under 4 years old are not allowed access to the Thalassian Spa. And lunch at ABISS Restaurante GastroBarra, on 965 83 17 62.
  • For reservations including massages at the Thalassian Suitopia Spa, it is necessary to book in advance on 865 751 114.
  • The use of the kitchen has a supplement.  The cleaning service of the kitchen is not included, independently of the meal option chosen.
  • Suitopia Apartment Concept: Reservations of “Suitopía in Apartment Concept” and “Suitopía Sea View in Apartment Concept” don’t include the cleaning of the room. It is a special price as an Apartment with Kitchen  with a minimum stay . Once a week towels and sheets will be delivered to change them by the guest.

 Apartamentos del Mar:

  • The daily cleaning service of the apartment is not included.
  • Check In to the Apartments is at 18:00h and Check Out at 10:00h.
  • 30% of the total amount of the booking will be charged at any time after the booking has been made as a guarantee.

 

INFORMATION ABOUT PRICES:

Sol y Mar Hotels works with dynamic prices that it applies at its own discretion based on demand and occupancy, meaning prices for the same stay may vary depending on when you book, with the most common increase in price being the closer you are to the planned check-in date.

  • Free Nights and/or Early Bookings offers:
    • The final price indicated by the operator or provided through the website includes the following, if applicable:
      • Offer of free nights, 7  for 6 and/or 14 for 12 and/or 21 for 18 (Except for stays between 1st and 22nd August)
      • Early booking discounts of 10% for stays of 4 nights or more, or 5% for stays from 1 to 31 August. This does not accumulate to free nights.
  • Reducing the number of nights of a confirmed booking will affect the daily price as these offers are only applicable to the original number of nights. As a result, the price per night enjoyed will increase.

SUITOPIA SOL Y MAR SUITES HOTEL:

In the booking process, you must note and/or provide the age children will be when they arrive at the hotel. Otherwise, when their actual age is applied on arrival, the price of the booking will be affected.

  • For pricing, 0 to 1 year olds are considered babies.
    • Baby Discounts: Free
  • For pricing, 2 to 11 year olds are considered children.
    • Children Discounts* (sharing a room with 2 adults):
      • 1st Child: 50% Discount
      • 2nd Child: Free
      • 3rd Child: 50% Discount
      • Other possible offers affecting children under 12.
    • These offers can be combined with one of the two previous offers: free nights or early booking.
  • For pricing, anyone over the age of 12 is considered an adult.
    • Adult Discounts* (sharing a room with 2 other adults) will be applied as follows:
      • 3rd and 4th Adult: 30% Discount

GRAN HOTEL SOL Y MAR:

  • Adults are considered to be persons over the age of 16. No minors under this age are accommodated.
    • Adult Discounts* (sharing a room with 2 other adults):
      • 3rd, 4th and 5th Adult: 30% Discount

APARTAMENTOS DEL MAR:

  • Adults are considered to be persons over the age of 16. No minors under this age are accommodated.

*Discounts are applied to the final adult price.

 

Rules for Governmental Measures COVID-19:

At Sol y Mar Hotels, we prioritise the safety and well-being of all our customers. As such, we ask for your collaboration and commitment to respecting the following special rules for coexistence and contagion prevention measures for COVID-19:

  • Wash/disinfect your hands frequently, particularly when accessing shared areas (lounges, restaurants, cafes, etc.). There is disinfectant hydroalcoholic gel available at various points within our facilities.
  • Use the inside of the elbow to cover your mouth/nose when coughing or sneezing, or use disposable tissues and wash your hands afterwards.
  • Avoid touching your mouth, nose or eyes in public spaces.
  • Use the bins provided at various points around our facilities to throw away all disposable hygiene and protection materials (masks, gloves, disposable tissues, etc.).
  • Observe social distancing with people other than family or friends who you’re travelling with.
  • Avoid greetings that involve physical contact (hugs, kisses, etc.).
  • Respect the established capacities in common areas, especially those where there is no physical control by the establishment (elevators, lounges, etc.).
  • Respect the timetables and other rules set out by the establishment in order to comply with the permitted capacities. These are indicated on the signage available in our facilities. Please ask our staff if you require more information.
  • Respect the interpersonal distances established at customer service points, restaurant entrances, buffets, etc.
  • Respect the signs that establish safety routes or distances, as well as the closure of some spaces.
  • Do not remain in the room when cleaning, maintenance or repair services are being carried out.
  • At the first sign of any symptoms related to COVID-19 (fever, cough or respiratory distress):
  • Self-isolate in your room (those affected and staying together)
  • Inform the establishment of the situation by telephone (reception/customer service)

In accordance with these security and prevention measures, the restaurant and entertainment services will be subject to special rules:

In compliance with the current legal regulations and the instructions of the Ministry of Health regarding the reduction of capacity by the Covid-19, we have been forced to create different shifts for the use and enjoyment of the dining rooms and swimming pools.

You can preferably, book your breakfast, lunch and/or dinner shifts according to your booked regime and it will be for your whole stay. If you wish to make any changes, you can do so at the hotel reception upon your arrival, according to availability.

The swimming pool is reserved 24 hours in advance and daily, so you can book the pool on the day of your arrival the day before.
The shifts that you book need you to be present at the time marked. Once you have booked you will receive a confirmation email which you may be asked to check if necessary.

We recommend that you book as soon as possible to increase your choice as they are subject to availability. You only need the locator and name and surname of your reservation.

Breakfast Service: This is now offered in two different rooms with established timetables. As such, this service is subject to mandatory reservation. Reservations for your entire stay can be made upon arrival at the establishment and are subject to availability, i.e. each sitting will be closed once full and you will then have to reserve available spaces for the next sitting.

Lunch and Dinner Service:

Due to the lack of demand for the menu service, it has been dispensed with. Now, we only serves Assisted Buffet, as long as occupancy permits. If not, a menu will be served.

These services are subject to mandatory reservation. Reservations for your entire stay can be made upon arrival at the establishment and are subject to availability, each sitting will be closed once full and you will then have to reserve available spaces for the next sitting.

Room Service: You can opt to receive the menu of the day available for lunch and dinner in your room. If you choose to do so, please make sure to cancel your dining room reservation so that other customers can have that space.

Outdoor Swimming Pool: In order to comply with safety distances, the available number of sun-loungers has been reduced. We have established shifts in order to ensure that the largest number of customers possible can enjoy the facilities. Therefore, use of the pool is subject to mandatory reservation. Water games are available in the Suitopía pools and can be used according to the instructions established on the signage provided by our staff.

Spa: The water circuit, aesthetic treatments, and massages are all subject to prior reservation at the Spa reception.

Gym: The gym is subject to prior reservation at the Spa reception.

Entertainment: All entertainment activities have been designed to comply with the protection measures, in particular to respect the safety distances and reduce the handling of materials. Please comply with all instructions from our entertainers, respect the timetables established, and sign up for activities that require prior booking.

Our staff is at your disposal to answer any questions and provide additional information.

Sol y Mar Hotels reserves the right to modify all timetables and service hours due to internal operations, as well as to comply with any possible modifications to the current regulations.

GENERAL CONDITIONS

Conditions of reservations, services and cancellations.

A maximum of 4 rooms can be booked by the same owner or payer. Sol y Mar Hoteles reserves the right to cancel, with prior notice, if this maximum is exceeded.

Sol y Mar Hoteles works with dynamic rates, so, according to criteria, prices may vary.

Sol y Mar Hoteles reserves the full right to modify the timetables for the use and enjoyment of the different facilities of the establishment for operational or production reasons without prejudice to the same.

Due to the exceptional circumstances caused by the COVID-19 pandemic, the hotel reserves the right to cancel reservations up to 7 days prior to arrival, notifying the client in writing with the data provided by the same and without any prejudice to the hotel if for any reason the hotel is forced to remain closed due to situations arising from the COVID-19 pandemic.

To cancel or modify your reservation:

  • Call us at 965 83 17 62.
  • Send us an email with acknowledgement of delivery to info@solymarhoteles.com. This email will be sufficient for cancellation, if it has been received in time and form.

Bookings are protected by the provisions of the Spanish Royal Decree on the bookings and prices in tourist establishments in the Valencian Community of 11 February 19/1997 (at your disposal on www.docv.gva.es/portal/ficha_disposicion_pc.jsp?sig=0406/1997&L=1), with the exception of that which has been accepted in this document, in accordance with the stipulated agreement to the reduction of any cancellation fees incurred.  Cancellation will incur the following fees.

If our security protocols do not convince you (discounting only the services consumed) we will refund your money.

APARTAMENTOS DEL MAR 

For reservations with stay until 30/10/2021:

  • Reservations cancelled 3 days before arrival at the hotel: no charge.
  • Reservations cancelled 2 days before arrival: 3 night’s charge.
  • Reservations cancelled 1 day before arrival: 5 night’s charge.
  • No show: 7 nights’s charge.

For reservations with stays from 01/11/2021:

  • Reservations cancelled 6 days before arrival at the hotel: no charge.
  • Reservations cancelled between 5 and 2 days before arrival: 3 night’s charge.
  • Reservations cancelled 1 day before arrival: 5 night’s charge.
  • No show: 7 nights’s charge.

GRAN HOTEL SOL Y MAR

For reservations with stay until 30/10/2021:

  • Reservations cancelled 3 days before arrival at the hotel: no charge.
  • Reservations cancelled 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’s charge.

For reservations with stays from 01/11/2021:

  • Reservations cancelled 6 days before arrival at the hotel: no charge.
  • Reservations cancelled between 5 and 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’ charge.

SUITOPIA SOL Y MAR SUITES HOTEL

For reservations with stay until 30/10/2021:

  • Reservations cancelled 3 days before arrival at the hotel: no charge.
  • Reservations cancelled 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’s charge.

For reservations with stays from 01/11/2021:

  • Reservations cancelled 6 days before arrival at the hotel: no charge.
  • Reservations cancelled between 5 and 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’ charge.

If due to technical issues or malfunction, our website displays mistaken or incorrect prices, the hotel reserves the right to not confirm the booking and notify the guest within less than 96 hours.

Best price guaranteed protection will be applied to the general prices of sale, not to eventual agreements between companies thanks to special conditions between groups outside the hotel chain.

*100% of the amount of the New Year’s Eve Gala, as a non-refundable guarantee amount, in any of our establishments, must be paid 30 days in advance, otherwise it will be cancelled. Our team will contact you when the date arrives.

On arrival at the hotel and the presentation of the invoice, the total amount must be paid. The client is asked to present his/her credit card as a guarantee and, a maximum credit of €500 for extra expenses will be available. The amount of payment of your reservation will be made on the day of arrival at the hotel, during the check-in.

Bookings for full board include lunch on the first day and breakfast on the last day; if on the day of arrival the customer does not take lunch, it is necessary to inform the hotel at the number 96 583 17 62, 24 hours prior to arrival, in order to change this service.

Half board bookings include Breakfast and Dinner or Breakfast and Lunch (depending on your contracted booking).

You can change the service from dinner to lunch or lunch to dinner, always subject to availability, with 24 hours notice or upon arrival at Reception.

The restaurant offers buffet for breakfast and buffet or menu for lunch and/or dinner (depending on the season).

Drinks are not included in Half Board and Full Board.

 If you travel with your vehicle, the hotel offers you the possibility of parking a few minutes in  front of the Hotels main entrance, in an authorised area, in order to make it easier to unload your luggage. We also inform you that we have an agreement for our clients with the parking area situated within the same building with direct access to the hotel reception. If you use this service, please do not forget to present your ticket at the reception desk before collecting your vehicle from the parking, in order to have it stamped.

Gran Hotel Sol y Mar:

  • For bookings of the Wellness Getaway which includes a Thermal Circuit it is compulsory to book it in advance at Spa Edén on the number 96 583 51 40.
  • For bookings of Gastronomic Getaway that includes a Thermal Circuit it is compulsory to book it in advance at Spa Edén on 96 583 51 40. And, a Lunch at ABISS Restaurante GastroBarra, on 965 83 17 62.
  • For bookings that include massages at the Eden Spa, please book in advance on 96 583 51 40.

Suitopia · Sol y Mar Suites Hotel:

  • For bookings of the Wellness Getaway which includes a Marine Circuit in Thalassian Suitopía Spa, it is compulsory to book it in advance at the number 865751114. The Thalassian Spa is not available for children under 4 years of age.
  • For reservations of the Gastronomic Getaway that includes a Marine Circuit in Thalassian Suitopía Spa, it is necessary to book it in advance at the number 865751114. Children under 4 years old are not allowed access to the Thalassian Spa. And lunch at ABISS Restaurante GastroBarra, on 965 83 17 62.
  • For reservations including massages at the Thalassian Suitopia Spa, it is necessary to book in advance on 865 751 114.
  • The use of the kitchen has a supplement.  The cleaning service of the kitchen is not included, independently of the meal option chosen.
  • Suitopia Apartment Concept: Reservations of “Suitopía in Apartment Concept” and “Suitopía Sea View in Apartment Concept” don’t include the cleaning of the room. It is a special price as an Apartment with Kitchen  with a minimum stay . Once a week towels and sheets will be delivered to change them by the guest.

 Apartamentos del Mar:

  • The daily cleaning service of the apartment is not included.
  • Check In to the Apartments is at 18:00h and Check Out at 10:00h.
  • 30% of the total amount of the booking will be charged at any time after the booking has been made as a guarantee.

Rules for Governmental Measures COVID-19:

At Sol y Mar Hotels, we prioritise the safety and well-being of all our customers. As such, we ask for your collaboration and commitment to respecting the following special rules for coexistence and contagion prevention measures for COVID-19:

  • Wash/disinfect your hands frequently, particularly when accessing shared areas (lounges, restaurants, cafes, etc.). There is disinfectant hydroalcoholic gel available at various points within our facilities.
  • Use the inside of the elbow to cover your mouth/nose when coughing or sneezing, or use disposable tissues and wash your hands afterwards.
  • Avoid touching your mouth, nose or eyes in public spaces.
  • Use the bins provided at various points around our facilities to throw away all disposable hygiene and protection materials (masks, gloves, disposable tissues, etc.).
  • Observe social distancing with people other than family or friends who you’re travelling with.
  • Avoid greetings that involve physical contact (hugs, kisses, etc.).
  • Respect the established capacities in common areas, especially those where there is no physical control by the establishment (elevators, lounges, etc.).
  • Respect the timetables and other rules set out by the establishment in order to comply with the permitted capacities. These are indicated on the signage available in our facilities. Please ask our staff if you require more information.
  • Respect the interpersonal distances established at customer service points, restaurant entrances, buffets, etc.
  • Respect the signs that establish safety routes or distances, as well as the closure of some spaces.
  • Do not remain in the room when cleaning, maintenance or repair services are being carried out.
  • At the first sign of any symptoms related to COVID-19 (fever, cough or respiratory distress):
  • Self-isolate in your room (those affected and staying together)
  • Inform the establishment of the situation by telephone (reception/customer service)

In accordance with these security and prevention measures, the restaurant and entertainment services will be subject to special rules:

In compliance with the current legal regulations and the instructions of the Ministry of Health regarding the reduction of capacity by the Covid-19, we have been forced to create different shifts for the use and enjoyment of the dining rooms and swimming pools.

You can preferably, book your breakfast, lunch and/or dinner shifts according to your booked regime and it will be for your whole stay. If you wish to make any changes, you can do so at the hotel reception upon your arrival, according to availability.

The swimming pool is reserved 24 hours in advance and daily, so you can book the pool on the day of your arrival the day before.
The shifts that you book need you to be present at the time marked. Once you have booked you will receive a confirmation email which you may be asked to check if necessary.

We recommend that you book as soon as possible to increase your choice as they are subject to availability. You only need the locator and name and surname of your reservation.

Breakfast Service: This is now offered in two different rooms with established timetables. As such, this service is subject to mandatory reservation. Reservations for your entire stay can be made upon arrival at the establishment and are subject to availability, i.e. each sitting will be closed once full and you will then have to reserve available spaces for the next sitting.

Lunch and Dinner Service:

Due to the lack of demand for the menu service, it has been dispensed with. Now, we only serves Assisted Buffet, as long as occupancy permits. If not, a menu will be served.

These services are subject to mandatory reservation. Reservations for your entire stay can be made upon arrival at the establishment and are subject to availability, each sitting will be closed once full and you will then have to reserve available spaces for the next sitting.

Room Service: You can opt to receive the menu of the day available for lunch and dinner in your room. If you choose to do so, please make sure to cancel your dining room reservation so that other customers can have that space.

Outdoor Swimming Pool: In order to comply with safety distances, the available number of sun-loungers has been reduced. We have established shifts in order to ensure that the largest number of customers possible can enjoy the facilities. Therefore, use of the pool is subject to mandatory reservation. Water games are available in the Suitopía pools and can be used according to the instructions established on the signage provided by our staff.

Spa: The water circuit, aesthetic treatments, and massages are all subject to prior reservation at the Spa reception.

Gym: The gym is subject to prior reservation at the Spa reception.

Entertainment: All entertainment activities have been designed to comply with the protection measures, in particular to respect the safety distances and reduce the handling of materials. Please comply with all instructions from our entertainers, respect the timetables established, and sign up for activities that require prior booking.

Our staff is at your disposal to answer any questions and provide additional information.

Sol y Mar Hotels reserves the right to modify all timetables and service hours due to internal operations, as well as to comply with any possible modifications to the current regulations.