GENERAL CONDITIONS

From 06/03/2023 to 26/03/2023 the outdoor paddling pool with slides ‘El Castillo’ of SUITOPIA Sol y Mar Suites Hotel will be closed for renovations. This is one of the two children’s pools, the rest of the 3 pools will not be affected and will be available for use.

CONDITIONS OF RESERVATIONS:

A maximum of 4 rooms can be booked by the same owner or payer. Sol y Mar Hoteles reserves the right to cancel, with prior notice, if this maximum is exceeded.

Sol y Mar Hoteles works with dynamic rates, so, according to criteria, prices may vary, respecting the reservations already confirmed by the chain.

Sol y Mar Hoteles reserves the full right to modify the timetables for the use and enjoyment of the different facilities of the establishment for operational or production reasons without prejudice to the same.

In order to verify the chosen payment card provided by the customer, the payment gateway will carry out a verification process by making a charge of 0.05€ to the card, which will be refunded within a period of 7 days to the same account. In the case that the information corresponding to the customer’s bank card is incorrect, we’ll try to get in touch with the client. If we are unable to obtain the correct payment information within a period of 24 hours, we’ll proceed to cancel the booking without prejudice to any fees that may be incurred.

 More information about COVID MEASUREMENTS.

To cancel or modify your reservation:

• Call us at 965 83 17 62.
• Send us an email with acknowledgement of delivery to info@solymarhoteles.com. This email will be sufficient for cancellation, if it has been received in time and form.

The bookings made are under the protection of the provisions of DECREE 10/2021, of the Regulations governing tourist accommodation in the Valencian Community (you can consult it at: https://dogv.gva.es/portal/ficha_disposicion_pc.jsp?sig=001092/2021&L=1 with the exception of that which has been accepted in this document, in accordance with the stipulated agreement to the reduction of any cancellation fees incurred.  Cancellation will incur the following fees.

APARTAMENTOS DEL MAR 

• Reservations cancelled 16 days before arrival at the hotel: no charge.
• Reservations cancelled between 15 and 7 days before arrival: 3 night’s charge.
• Reservations cancelled between 6 and 1 day before arrival: 5 night’s charge.
• No show: 7 nights’s charge.

GRAN HOTEL SOL Y MAR

• Reservations cancelled 6 days before arrival at the hotel: no charge.
• Reservations cancelled between 5 and 2 days before arrival: 1 night’s charge.
• Reservations cancelled 1 day before arrival: 2 night’s charge.
• No show: 3 nights’ charge.

SUITOPIA SOL Y MAR SUITES HOTEL

• Reservations cancelled 6 days before arrival at the hotel: no charge.
• Reservations cancelled between 5 and 2 days before arrival: 1 night’s charge.
• Reservations cancelled 1 day before arrival: 2 night’s charge.
• No show: 3 nights’ charge.

If due to technical issues or malfunction, our website displays mistaken, incorrect prices or any erroneous information, the hotel reserves the right to not confirm the booking and notify the guest within less than 96 hours.

Best price guaranteed protection will be applied to the general prices of sale, not to eventual agreements between companies thanks to special conditions between groups outside the hotel chain.

NEW YEAR’S EVE:

Reservations with New Year’s Eve Gala in any of our establishments are subject to the following conditions:

The amount of the Gala must be paid 30 days in advance, unless otherwise agreed, this payment is non-refundable.

In the event that the payment has not been made within the agreed time, the hotel may dispose of the reservation and may cancel it without this exempting the client from the rest of the obligations acquired when booking.

The occupation of the tables at the New Year’s Eve Gala, as with the rest of the services, is subject to compliance with the Legal Regulations in force at the time of the event.

SUITOPIA Sol y Mar Suites Hotel bookings including the GALA and with children (from 2 to 11 years old) can choose between: consult options.

For accommodation, the first child will receive a 50% discount and the second child goes FREE (sharing a room with two adults). Discounts are applicable exclusively to accommodation and not valid for the New Year’s Dinner.

PAYMENT UPON ARRIVAL AT THE HOTEL:

On arrival at the hotel and the presentation of the invoice, the total amount must be paid. The client is asked to present his/her credit card as a guarantee and, a maximum credit of €500 for extra expenses will be available. The amount of payment of your reservation will be made on the day of arrival at the hotel, during the check-in.

The credit card inofrmation is tu guarantee your reservation. You will pay the amount of the stay at the hotel. In accordance with art. 18 of Law 11/2021, of 9th July, cash payments may not exceed 999€ following measures to prevent and combat tax fraud, transposing from the EU Directive 2016/1164 of 12 October 2016. The only exception is if the payer is a natural person (not a legal entity) and has a tax residence outside of Spain (a situation that must be proven). In this case, the amount can be up to the value of 10.000€. We accept payments with the following credit cards: VISA, 4B, MasterCard and Maestro. We do not accept American Express card payments.

 

BOARDS:

Bookings for full board include lunch on the first day and breakfast on the last day; if on the day of arrival the customer does not take lunch, it is necessary to inform the hotel at the number 96 583 17 62, 24 hours prior to arrival, in order to change this service.

Half board bookings include Breakfast and Dinner or Breakfast and Lunch (depending on your contracted booking).

You can change the service from dinner to lunch or lunch to dinner, always subject to availability, with 24 hours notice or upon arrival at Reception.

The restaurant offers buffet for breakfast and buffet or menu for lunch and/or dinner (depending on the season).

Drinks are not included in Half Board and Full Board.

 If you travel with your vehicle, the hotel offers you the possibility of parking a few minutes in  front of the Hotels main entrance, in an authorised area, in order to make it easier to unload your luggage. We also inform you that we have an agreement for our clients with the parking area situated within the same building with direct access to the hotel reception. If you use this service, please do not forget to present your ticket at the reception desk before collecting your vehicle from the parking, in order to have it stamped.

Gran Hotel Sol y Mar:

• For bookings of the Wellness Getaway which includes a Thermal Circuit it is compulsory to book it in advance at Spa Edén on the number 96 583 51 40.
• For bookings of Gastronomic Getaway that includes a Thermal Circuit it is compulsory to book it in advance at Spa Edén on 96 583 51 40. And, a Lunch at ABISS Restaurante GastroBarra, on 965 83 17 62.
• For bookings that include massages at the Eden Spa, please book in advance on 96 583 51 40.

Suitopia · Sol y Mar Suites Hotel:

• For bookings of the Wellness Getaway which includes a Marine Circuit in Thalassian Suitopía Spa, it is compulsory to book it in advance at the number 865751114. The Thalassian Spa is not available for children under 4 years of age.
• For reservations of the Gastronomic Getaway that includes a Marine Circuit in Thalassian Suitopía Spa, it is necessary to book it in advance at the number 865751114. Children under 4 years old are not allowed access to the Thalassian Spa. And lunch at ABISS Restaurante GastroBarra, on 965 83 17 62.
• For reservations including massages at the Thalassian Suitopia Spa, it is necessary to book in advance on 865 751 114.
• The use of the kitchen has a supplement.  The cleaning service of the kitchen is not included, independently of the meal option chosen.
• Suitopia Apartment Concept: Reservations of “Suitopía in Apartment Concept” and “Suitopía Sea View in Apartment Concept” don’t include the cleaning of the room. It is a special price as an Apartment with Kitchen  with a minimum stay . Once a week towels and sheets will be delivered to change them by the guest.

 Apartamentos del Mar:

• The daily cleaning service of the apartment is not included.
• Check In to the Apartments is at 18:00h and Check Out at 10:00h.
• 30% of the total amount of the booking will be charged at any time after the booking has been made as a guarantee.

 

INFORMATION ABOUT PRICES:

Sol y Mar Hotels works with dynamic prices that it applies at its own discretion based on demand and occupancy, meaning prices for the same stay may vary depending on when you book, with the most common increase in price being the closer you are to the planned check-in date.

• Free Nights and/or Early Bookings offers:
  • The final price indicated by the operator or provided through the website includes the following, if applicable:
    • Offer of free nights, 7  for 6 and/or 14 for 12 and/or 21 for 18 (Except for stays between 1st and 22nd August)
    • Early booking discounts of 10% for stays of 4 nights or more, or 5% for stays from 1 to 31 August. This does not accumulate to free nights.
• Reducing the number of nights of a confirmed booking will affect the daily price as these offers are only applicable to the original number of nights. As a result, the price per night enjoyed will increase.

SUITOPIA SOL Y MAR SUITES HOTEL:

In the booking process, you must note and/or provide the age children will be when they arrive at the hotel. Otherwise, when their actual age is applied on arrival, the price of the booking will be affected.

• For pricing, 0 to 1 year olds are considered babies.
  • Baby Discounts: Free
• For pricing, 2 to 11 year olds are considered children.
  • Children Discounts* (sharing a room with 2 adults):
    • 1st Child: 50% Discount
    • 2nd Child: Free
    • 3rd Child: 50% Discount
    • Other possible offers affecting children under 12.
  • These offers can be combined with one of the two previous offers: free nights or early booking.

• For pricing, anyone over the age of 12 is considered an adult.
  • Adult Discounts* (sharing a room with 2 other adults) will be applied as follows:
    • 3^rd and 4th Adult: 30% Discount

GRAN HOTEL SOL Y MAR:

• The hotel does not have any specific facilities or services adapted for children under 16 years of age.
  • Adult Discounts* (sharing a room with 2 other adults):
    • 3rd, 4th and 5th Adult: 30% Discount

APARTAMENTOS DEL MAR:

• Apartamentos del Mar does not have any specific facilities or services adapted for children under 16 years of age..

*Discounts are applied to the final adult price.

 

CLUB PREMIUM:

To get the discounts the consumptions should be charge in the room bill. You can start to enjoy the advantages from the second stay with us when you receive the current form.

The Premium Card has not expiry date, CONSTRUCCIONES Y PROMOCIONES SOLYMAR S.L.U and TRADIA HOTEL S.L.U. retain the right to cancel or modification the advantages and conditions.